Standard Support
For customer with mid-level cloud administrator
8 admin support hours per month
1st level response within 4 hours
2nd level response within 8 hours
3rd level response within 16 hours
Common basic-level proactive monitoring
For customer with mid-level cloud administrator
8 admin support hours per month
1st level response within 4 hours
2nd level response within 8 hours
3rd level response within 16 hours
Common basic-level proactive monitoring